Resetting Passwords from the Simphony Web Portal

You can reset passwords and configure your security questions from the Simphony Web Portal (SWP) page. To change your password:

1. Open the Simphony Web Portal URL. When prompted, enter your User Name, and then click the Can’t Sign In? link. You are provided with a One Time Password (OTP) via email.

   Figure 3-6 Simphony Web Portal Logon Screen’s Can’t Sign In? Link

   
   
   
2. When prompted, enter your User Name and registered Email Address.

   Figure 3-7 Request One Time Password Screen

   
   
   
3. The system validates the information you entered, and shows a details page where you must correctly answer your security questions as configured in the system. Upon entering your validated logon and security question responses, an OTP token is sent to your email account, and you are redirected to the Forgot Password page. You are prompted to enter your OTP and your new password, and to confirm it by entering these credentials again.
4. When you click the Can’t Sign In? link from the EMC Log in screen, the system redirects you to the Request One Time Password (OTP) page of the SWP in a browser. To log in, enter the following information, and then click Next:

   • Username

   • Email Address

   From the SWP, you can change your password and update your security questions. The following image shows the default User Profile screen. You can access the User Profile screen from the SWP page by clicking the User Profile link on the toolbar.

   Figure 3-8 Simphony Web Portal (SWP) User Profile Screen

   
   
   

   If you do not meet the following prerequisites, you must request to have a privileged supervisor initiate recovery of your password:

   • You do not have a valid email address configured within your employee record

   • You have not configured your security questions and answers