Forgotten Password Recovery

In Simphony release 19.1 and later you can reset your own password. You are provided an option to reset the password using a Can’t Sign In? link on the EMC sign-in screen. All privileged (and fully configured) users can initiate the resetting of their own password as well as for others. However, if you do not meet the following prerequisites, you must request to have a privileged supervisor initiate recovering your password:

• You do not have a valid email address configured within your employee record

• You have not configured your security questions and answers

Figure 2-10 EMC Login Can’t Sign In? Link