Follow Me Checks
When servers share one or more workstations, inactive checks affect the workflow. The following table outlines a workflow example when two or more servers share a single workstation.
Table 3-4 Sample Workflow When Employees Share a Workstation
Server | Actions |
---|---|
Employee 1 |
|
Employee 2 |
|
Employee 1 |
|
This sample scenario continues repeatedly in a pub or fast casual restaurant environment. Upon signing on to the workstation, the last suspended check resumes for the signed on employee until that check is either service totaled or paid. After performing a service total or final tender, the employee can begin a new check or pick up an existing check. After an employee performs a service total or final tender, the workstation sends kitchen items to the order device.
This workflow is the same when multiple workstations are present. An employee with a suspended check can sign on to any workstation in the revenue center to automatically resume the check.
The Check Inactivity Timeout causes the workstation to automatically sign the employee out and suspend the check. When the check inactivity timeout elapses, the workstation does not send menu items to order devices. After an employee performs a service total or final tender, the workstation sends kitchen items to the order device.
Parent topic: Guest Checks