Sending Items to Order Devices While Remaining on the Check
Sending Items to Order Devices While Remaining on the Check
Begin a check and add menu items.
Click the Send and Stay Service
Total tender key. Menu items are sent to order devices.
Sent menu items are treated as previous round menu items.
The check preview on the open check screen lookup (SLU) shows yellow
for other workstations in the revenue center.
If your system has workstation alerting enabled and menu
items fail to send to the order device/KDS or kitchen printer, the Alerts function key flashes in one or more status bars.
To handle the alert notification and ensure that the kitchen staff
is aware of items which need to be prepared:
Click one of the following function keys:
Alerts
Show Checks With Failed Prints To KDS/Order Device
The Checks Failed to Print on Order Device dialog appears
listing all checks (for the currently signed in employee) with items
that failed to send to an order device. This dialog also lists the
order devices which did not confirm receiving the print job.
Select a check in the list, and then click the View button.
On the Check – Items Failed To Print On Order Devices
dialog, note the items and order devices, and then notify the kitchen
staff of the menu items that did not reach the kitchen for preparation.
If the POS client device loses wireless network connectivity,
return to the range of Wi-Fi coverage to ensure that items are sent
to the order device.
If the kitchen printer is out of paper,
add a paper roll to the printer.
If the KDS Controller or Print
Controller is turned off, restart it.
After remedying the situation, click the Acknowledge button. The check item is removed from the
list.
To return to the Checks Failed to Print on Order Device dialog
if there are more alerts to be acknowledged, click the OK button.
To close the Check – Items Failed To
Print On Order Device dialog without taking action, click the Cancel button; the Alerts button
will continue to flash for 30 minutes from the time of failure of
the last check.
The list of checks with unsent items will follow
the employee from workstation to workstation.
Add more menu items to the check.
Repeat Steps 2 through 4 until you complete the order for
the current round.
End the current service round by sending the remaining
items to the order devices.