Closed Guest Check Operations
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Adjust Closed Check: Change or add a tip, tender, or guest count to a closed check without reopening it.
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Reopen Closed Check: Reopen the check and use as a regular guest check. All menu items from the check are considered previous-round items.
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Reprint Closed Check: Reprint checks for a closed transaction in the current or previous business dates.
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Reprint Previous Closed Check: Reprint a receipt for the last closed check.
Note:
If workstation operators are allowed to reopen, adjust, or void closed checks, be aware of the following RVC Parameters options settings and their effect on the Guest and Check Count values on reports:-
When a workstation operator initially closes a check with a positive amount, the Check Count value has already incremented to 1, so when a workstation operator performs the Void Closed Check function on the same check, the Check Count value remains the same on reports.
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When RVC Parameters option 73 - Keep The Same Check Number When a Closed Check is Voided is enabled, it has no impact on the Guest or Check Count values on reports.
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When RVC Parameters option 73 - Keep The Same Check Number When a Closed Check is Voided is disabled, a new check is created when you perform a void closed check operation. Therefore, on reports, the Check Count value is incremented by 1.
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When RVC Parameters Posting option 5 - Zero or Negative Transactions Do Not Add to Guest or Guest Check Counts is enabled and a workstation operator closes a check with a 0.00 or negative amount, the Guest and Check Count values do not increment and retain the same values on reports.
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When RVC Parameters Posting option 5 - Zero or Negative Transactions Do Not Add to Guest or Guest Check Counts is enabled, when a workstation operator performs either the Reopen Closed Check or Void Closed Check functions on a non-zero, positive amount closed check, the original Guest and Check Count values are retained on reports.
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When RVC Parameters Posting option 5 - Zero or Negative Transactions Do Not Add to Guest or Guest Check Counts is not enabled, and a workstation operator closes a check of any amount, and then performs either the Reopen Closed Check or Void Closed Check functions on a closed check, the original Guest and Check Count values are retained on reports.