Preface

Oracle MICROS Simphony is an enterprise transaction processing platform used by businesses that vary in size from single unit to global, franchised, multi-unit operations. A Simphony system manages different food and beverage operations models, including:

• Table service

• Quick service

• Fast casual

• Bar

• Drive-Thru

• Concessions

• Retail

Purpose

This Configuration Guide provides system administrators instructions to set up Simphony.

Audience

This document is intended for system administrators of Simphony.

Customer Support

To contact Oracle Customer Support, access the Customer Support Portal at:

https://iccp.custhelp.com/

When contacting Customer Support, please provide the following:

• Product version and program/module name

• Functional and technical description of the problem (include business impact)

• Detailed step-by-step instructions to re-create

• Exact error message received and any associated log files

• Screen shots of each step you take

Documentation

Product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/food-beverage/pos.html.

Simphony Digital Learning

The Simphony Learning Subscription provides additional product knowledge through interactive training, guided video tours, and helpful knowledge checks. After exploring the documentation library, use your Oracle Single Sign On to check out the Simphony learning opportunities at Oracle Food & Beverage Learning Subscription.

Revision History

Date	Description of Change
January 2024	Initial publication for Simphony release 19.6.
January 2024	Added Menu Item Field Security to the Employees and Privileges chapter. Updated Configuring Guest Pay in the Consumer Payments chapter. Updated the following topics in the Number Look Up (NLU) chapter: Number Look Up (NLU) Configuring Number Look Ups for Tender/Media Records Updated the following topics in the Check and Posting Service (CAPS) chapter: CAPS Configuration Tool CAPS Optimization for High Loads Updated the following topics in the XProcessor Gift Cards and Plug-ins chapter: Configuring the Givex Host Adaptor Creating Givex Processor Operations Buttons
March 2024	Moved the topics of the former chapter named Peripheral Devices to the POS Workstation chapter. Created the Hierarchy chapter. Rearranged the following topics and chapters: Accessibility Configuring Permissions Enterprise Zones Properties Privacy and Personal Data Categorizing Menu Items into Groups Cash Drawer Updated Enabling Extension Applications in the Extension Applications chapter.
April 2024	Updated the following in the People and Privileges chapter: People and Privileges Adding a Person Deleting a Person Updated Adding Kiosk Clients in the Kiosks chapter. Updated Configuring Multiple Service Charges in the Credit Card Interfaces chapter. Updated Configure Dynamic Tipping in the Managing Order Types and Channels chapter. Updated Configuring Service Charges in the Service Charges chapter. Updated Configuring and Enabling Effectivity Groups in the Effectivity Groups chapter. Updated the Auditing topic in the Auditing chapter. Updated the following in the Engagement Cloud Service chapter: Adding an Employee From a Template Deactivating an Employee Adding or Changing an Employee’s Profile Image Added the Extension Application Content topic to the Extension Applications chapter. Updated Host Command Area.
June 2024	Updated Configuring a Luxury Tax (Retail Items Only) in the Taxes chapter.
July 2024	Updated Configuring the SMTP and Backup SMTP Servers in the EMC in the Enterprise Management Console chapter. Updated Adding a Workstation in the POS Workstations chapter. Updated Configuring Team Service Privileges in the Guest Checks chapter.
August 2024	Updated Adding a Workstation in the POS Workstations chapter.