Adjusting a Closed Check
After a check has been closed, you can adjust it within 14 days. When you adjust a closed check, the check remains closed (you do not reopen it) and you cannot change menu items. You can only adjust the gratuity, payments (for example, voiding a tip or payment), or guest count. You need to have the appropriate privileges to perform this operation.
- To adjust a closed check when you know the check number:
- Press the Adjust Closed Check function key.
- Enter the check number, and then press OK.
- Confirm the date and check total, and then press OK.
- Change the gratuity, payment, or guest count.
- To adjust a closed check by selecting the check from a
list of closed checks:
- Press the Adjust Closed Check from List function key.
- Select the check from the list, and then press OK.
- Confirm the date and check total, and then press OK.
- Change the gratuity, payment, or guest count.
Parent topic: Guest Checks