Adjusting a Credit Card Payment

After reopening a closed check within 14 days, you can perform an adjustment to a credit card payment.

You need to have the appropriate privilege (Role permission 278 - Authorize/Perform Credit Card Refund Transaction) to perform the reopening closed check and adjustment operations.

1. To adjust a credit card payment when you know the check number:
   1. Press the CCard Adjustment function key.
   2. In the dialog window, press Number.
   3. Enter the check number, and then press OK.
   4. Confirm the date and check total, and then press OK. The check is reopened.
   5. (Optional) If there are multiple credit cards on the check, select the desired credit card, and then press OK.
   6. Enter the amount to refund, and then press OK.
2. To adjust a credit card by selecting the check closed date:
   1. Press the CCard Adjustment function key.
   2. In the dialog window, press Date.
   3. Enter the check closed date, and then press OK.
   4. Select the desired check, and then press OK. The check is reopened.
   5. (Optional) If there are multiple credit cards on the check, select the desired credit card tender, and then press OK.
   6. Enter the amount to refund, and then press OK.