OPERA Connection

OPERA Connection is a single connection, based on the OHIP platform with OPERA Cloud, that supports the posting of room charges and the following: city ledgers, online and offline posting of general ledger tenders, guest lookup, and assignment of guests to a check or seat.

Posting Capabilities

  • Room Charge Posting

    Room charges may be performed either for a check’s full or partial amount. If partial tender is chosen, discounts, sales itemizers and service charges are prorated.

    City ledger tenders can be configured as room charges. Charges are posted to Posting Master (PM) accounts, which will be settled through OPERA. Examples for city ledgers are officer entertainment accounts or company group accounts.

    Room charge tenders are processed in real time. A text based representation of the check image is posted to OPERA at the time of final tender if a room charge tender is present on the check.

  • General Ledger Posting

    General ledger tenders are those for which payment has already been received in Simphony and the transaction is posted to OPERA for centralized reporting purposes. Cash and Credit Card tenders are typical general ledger tenders.

    General ledgers are processed through CAPS and do not require the Simphony client or the OPERA connection to be online at the time of transaction. The tender is immediately applied to the check, the Simphony client sends the transaction to CAPS when a connection is established, and CAPS will then post to OHIP.

  • Posting by Sales Itemizers or Family Groups

    A property’s interface may be configured to post transactions based on sales itemizers or family groups. The number of sales itemizers is limited to 16 for each revenue center, while the number of Family Groups is nearly limitless (999,999,999). Posting by Family Groups requires additional configuration. Both options require mapping to the corresponding transaction codes in OPERA.

  • Multi-Property Support

    Simphony may be configured to allow room charges to more than one OPERA hotel or resort.

Functionality

  • Guest Lookup

    An authorized operator can lookup guest information by last name or room number. Guest Lookup can be performed while a check is active as well as outside of a transaction. The following information is displayed:

    • Guest first name, last name, title

    • Room number

    • Arrival and departure dates, and number of remaining days

    • Posting-not-allowed alert

    • Accompanying guests

    • Guest messages

    • Guest preferences

    • Packages

  • Add Guest to Check or Seat

    One or more guests may be added to a guest check or, if seat handling is enabled, to a specific seat. The assigned guests are displayed in the check detail area. If multiple guests are on the check, selecting room charge will prompt the user to select the guest to be charged or charge to a new guest.

Parent topic: OPERA Integration