Configure Menu Items

Delivery service provider integrations do not support conversational ordering.

Enhanced condiment prefixes are supported in delivery service provider integrations. The Add, No, and Descriptor prefixes configured for tagged menu items sync to delivery service providers. If there is more than one default condiment set for a parent menu item, the system ignores the default condiments after the first one. When enhanced prefixes are used with priced condiments, the price is rolled up to the parent item; when No prefixes are used with priced condiments, the priced condiment amount is subtracted from the parent item. See Condiments and Condiment Prefixes for more information.

After creating menu items, add condiments to the items that need them, and then follow these steps:

1. Select the Enterprise, property, or revenue center, click Configuration, and then click Menu Item Maintenance.
2. Search in the master records, and then select the menu item from the list.
3. Update and assign a SLU to the menu item.
   1. Click the General subtab.
   2. In the Touchscreen Properties section, select the relevant SLU from the drop-down lists in SLU through SLU 8.

      You can assign up to eight SLUs per menu item. The SLU number specifies the order in which SLUs appear on the delivery provider ordering site (from least to greatest number). For example, a menu item assigned to SLU 2 will appear in the Entrees category:

      1 Starters

      2 Entrees

      3 Desserts

   3. Click Save.
4. If necessary, update the menu item prices.
   1. Click the Prices subtab.
   2. Set the menu item price in the Price column.

      If the menu item has multiple prices associated with different menu levels, ensure that each level has an appropriate prefix configured. See Setting Main, Sub, and Custom Menu Levels for more information.

   3. Click Save.
5. Specify the menu item name, item description, and image the customer sees when ordering through the delivery application.
   1. Click the Images subtab.
   2. Enter or change the Consumer Item Name.
   3. Enter or change the Consumer Item Description.
   4. In the Image 1 section, click Upload to select the image and upload it to Simphony.
   5. (Optional) Enter or change the image Title.
   6. (Optional) Enter or change the image Comments.
   7. Enter the URL that links to the image.
   8. Click Save.
6. When using DoorDash, you have the option to include allergen information for a menu item on the delivery service provider application.
   1. Click the General subtab.
   2. In the Allergen Class Override field, click Select, select the allergen class, and then click OK.
   3. Click Save.
7. Change the availability status of a menu item to generate a notification through the delivery application, advising DoorDash of the menu item’s new status (unavailable or available). These updates are immediately sent to DoorDash and will update in near real time.
8. To arrange menu items in the DoorDash UI using a sort order priority:
   1. Select the Enterprise, click Configuration, and then click Data Extensions.
   2. Insert a new record for the delivery platform menu item sort priority.
   3. Configure the fields for the new Data Extension.

      Table 14-8 Delivery Platform Sort Priority Data Extension

      Field	Details
      Table	Select Menu Item Definition
      Extra Column Name	Enter DeliveryPlatformSortPriority
      Type	Select 2 - Number
      Data Constraints	Select the Range 0 -999999999.
      Sort Priority	Not applicable; use the default value of 0
      Display Width	Enter 150
      Translatable Name	Not applicable; use the default value
      Translatable Help	Not applicable; use the default value

   4. Click Save.
   5. Select the Enterprise, property, revenue center, or zone, click Configuration, and then click Menu Item Maintenance.
   6. In the Search Criteria section, select Menu Item Definition from the Record Type drop-down list, and then click Search. Double-click the desired record to open it to Form view.
   7. Click the Definition List tab, and then in the DeliveryPlatformSortPriority column (far right), enter a number to indicate the order in which this menu item will be displayed in the DoorDash UI.

      For example, enter 1 to denote items that are displayed first in their category in the DoorDash UI. You can enter 2, 3, and so on for each menu item to indicate the display order.

   8. Click Save.
9. To exclude combo group items or condiments from syncing to DoorDash:
   1. Select the Enterprise, click Configuration, and then click Data Extensions.
   2. Insert a new record for delivery platform combo group item exclusion.
   3. Configure the fields for the new Data Extension.

      Table 14-9 Exclude From Delivery Platforms Data Extension

      Field	Details
      Table	Select Menu Item Definition
      Extra Column Name	Enter ExcludeFromDeliveryPlatforms
      Type	Select 4 - Boolean
      Data Constraints	Not applicable
      Sort Priority	Not applicable; use the default value of 0
      Display Width	Enter 150
      Translatable Name	Not applicable; use the default value
      Translatable Help	Not applicable; use the default value

   4. Click Save.
   5. Select the Enterprise, property, revenue center, or zone, click Configuration, and then click Menu Item Maintenance.
   6. In the Search Criteria section, select Menu Item Definition from the Record Type drop-down list, and then click Search. Double-click the desired record to open it to Form view.
   7. Click the Definition List tab, and then select the checkbox in the ExcludeFromDeliveryPlatforms column (far right).

      When ExcludeFromDeliveryPlatforms is checked, the combo group item does not appear in the DoorDash UI.

   8. Click Save.