4 Locations and Devices

The Locations and Devices page shows graphical and map-based representations of device status for your enterprise. In the context of Telemetry, a location refers to a CAPS workstation and a device refers to a regular workstation.

Note:

During Cloud Maintenance periods, there may be a gap in Locations and Devices reporting.

The page shows the following information:

• Status

• Offline Locations and Devices

• Device Hours Offline

• Location Hours Offline and No Internet

• Locations Map

Tip:

To see a larger version of an image, right-click on the image to open it in a new browser tab.

Status

Locations Current Status and Devices Current Status show a live, general overview of location and device status within your enterprise. The following image provides more information:

Figure 4-1 Locations and Devices Status Bar

The following table describes location and device types and statuses that are tracked on the status bar and in graphs on the page:

Area	Description
Estate Size	The total number of locations and devices.
Online Locations	CAPS workstations that are operational and connected to the cloud service.
Offline Locations	CAPS workstations that have not contacted the cloud service nor posted a transaction within the last five minutes.
Locations with no internet	The cloud service cannot communicate with the CAPS workstation.
Locations Offline or have No Internet for >1 Hour	CAPS workstations that have not contacted cloud service, or vice versa, in over 1 hour. Note: If locations are offline/have no internet for 1 hour or longer, a warning status is displayed. If locations are offline/have no internet for 24 hours or longer, a critical status is displayed.
Online Devices (Workstations)	Workstations that are operational and connected to the cloud service.
Offline Devices (Workstations)	Workstations that have not contacted the cloud service within the last five minutes.
Devices (Workstations) Offline for >1 Hour	Workstations that have not contacted the cloud service in over 1 hour. Note: If more than 20% of workstations are offline for 4 hours longer, a warning status is displayed. If more than 20% of workstations are offline for 24 hours or longer, a critical status is displayed.
Fixed Workstations	Traditional Point of Sale (POS) devices.
Mobile Workstations	Handheld/Tablet Point of Sale (POS) devices.

To exclude workstation status reported through Simphony Telemetry, select Select to exclude this workstation from location/device status metrics shown in the Telemetry Hub. If this is a CAPS workstation, all workstations for the location will be excluded. For example, select this option to exclude seasonal, lab, or deactivated workstations.

Offline Locations and Devices

This graph tracks the following data in 5-minute snapshots over the last 24 hours:

Figure 4-2 Offline Locations and Devices Graph

The following table describes the information shown in the graph:

Callout Number	Area/Task	Description/Procedure
1	Graph View	This area displays the data, represented as a line graph. Hover your cursor over a data point to view more details.
2	Legend	This area displays the following types of data represented within the graph: Locations with no Internet Offline Locations Online Workstations Click a desired data type in the legend to display only that data in the graph. In the example figure above, the graph is set to display data for Locations with no Internet and Offline locations.
3	View Report	Click the Report icon () to view a report of the graph, filtered to the graph’s current state.
4	Maximize/Minimize Graph	Click the Maximize icon () to view the graph in a larger view. Click the Minimize icon () to restore the graph to the default view.

Device Hours Offline

This graph shows the number of hours that devices have been offline. You can adjust the graph to view data for the current day, past week, or a percentage of online versus offline.

Figure 4-3 Device Hours Offline Graph

The following table describes the information shown in graphs for offline devices:

Callout Number	Area/Task	Description/Procedure
1	Graph View	Choose between the following graph view options: Daily – adjusts the graph’s view to display the number of offline fixed and/or mobile devices within a 24 hour period. This graph is presented as a bar graph. Hover your cursor over a data bar in the graph to view more information. Weekly – adjusts the graph’s view to display the number of offline fixed and/or mobile devices within a weekly period. This graph is presented as a bar graph. Hover your cursor over a data bar in the graph to view more information. Percent Offline – adjusts the graph’s view to display the percentage of hours that devices were online or offline. This graph is presented as a pie graph. Hover your cursor over a data section of the graph to view more information.
2	Legend	This area displays the following types of data represented within the graphs: Fixed Devices Mobile Devices Online Devices Offline Devices Click a desired data type in the legend to display only that data in the graph.
3	View Report	Click the Report icon () to view a report of the graph, filtered to the graph’s current state.
4	Maximize/Minimize Graph	Click the Maximize icon () to view the graph in a larger view. Click the Minimize icon () to restore the graph to the default view.

Location Hours Offline and No Internet

This graph shows the number of hours that locations have been offline or have no internet. You can adjust the graph to view data for the current day, past week, or a percentage of online versus offline.

Figure 4-4 Location Hours Offline and No Internet Graph

Callout Number	Area/Task	Description/Procedure
1	Graph View	Choose between the following graph view options: Daily – adjusts the graph’s view to display the number of offline fixed and/or mobile devices within a 24 hour period. This graph is presented as a bar graph. Hover your cursor over a data bar in the graph to view more information. Weekly – adjusts the graph’s view to display the number of offline fixed and/or mobile devices within a weekly period. This graph is presented as a bar graph. Hover your cursor over a data bar in the graph to view more information. Percent Offline – adjusts the graph’s view to display the percentage of hours that locations were online, offline, or had no internet. This graph is presented as a pie graph. Hover your cursor over a data section of the graph to view more information.
2	Legend	This area displays the following types of data represented within the graphs: Offline Locations No Internet Locations Online Locations Click a desired data type in the legend to display only that data in the graph.
3	View Report	Click the Report icon () to view a report of the graph, filtered to the graph’s current state.
4	Maximize/Minimize Graph	Click the Maximize icon () to view the graph in a larger view. Click the Minimize icon () to restore the graph to the default view.

Locations Map

This tile shows a geographical representation of device status:

Figure 4-5 Locations Map

Callout Number	Area/Task	Description/Procedure
1	Map View	This area displays a geographical representation of device status, with each point represented by different graphics. To navigate the map, use the Zoom In/Out functions in the upper-right corner. Clicking a data point on the map opens a small pop-up detailed view of that data.
2	Legend	This area displays the following types of data represented within the map: Online Locations/Devices Online Locations and Offline Devices Offline Locations with Online Devices Locations with no Internet Selecting or deselecting a data point within the legend updates the map view accordingly, displaying only the selected data types.
3	View Report Maximize/Minimize Graph	Click the Report icon () to view a report of the graph, filtered to the graph’s current state. Click the Maximize icon () to view the graph in a larger view. Click the Minimize icon () to restore the graph to the default view.