Preface

Oracle Simphony is an enterprise transaction processing platform used by businesses that vary in size from single unit to global, franchised, multi-unit operations. A Simphony system manages different food and beverage operations models, including:

  • Table service

  • Quick service

  • Fast casual

  • Bar

  • Drive-Thru

  • Concessions

  • Retail

Purpose

This Configuration Guide provides system administrators instructions to set up Simphony.

Audience

This document is intended for system administrators of Simphony.

Customer Support

To contact Oracle Customer Support, access the Customer Support Portal at:

https://iccp.custhelp.com/

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received and any associated log files

  • Screen shots of each step you take

Documentation

Product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/food-beverage/pos.html.

Simphony Digital Learning

The Simphony Learning Subscription provides additional product knowledge through interactive training, guided video tours, and helpful knowledge checks. After exploring the documentation library, use your Oracle Single Sign On to check out the Simphony learning opportunities at Oracle Restaurants Learning Subscription.

Revision History

Date Description of Change

September 2025

Initial publication.