1. Setup Guide
  2. Maintenance

6 Maintenance

Paper Jams

  1. Turn the printer OFF.

  2. Lift the paper rollout part of the Cutter Cover to remove it.

  3. Insert flat blade screwdriver and turn the knob and as shown below.

  4. Push the cover-open button and remove the jammed paper.

  5. Put the Cutter Cover back in place.

  6. Turn the printer ON and confirm normal operation.

This image show the method for clearing a paper jam in the Oracle SRP-350PlusV.

This image shows a warning symbol. CAUTION!

  • If a paper jam occurs, do not use force to pull the paper out.

  • Forcing the printer cover open may damage the printer.

  • If paper jam persists, contact Oracle.

Note:

  • Placing your hand over the paper exit may cause a paper jam.

  • In case of a minor jam, it may be possible that the operating blade returns to the original position by turning the printer OFF and then back ON.

Cleaning the Printer

The presence of dust, foreign matter, adhesive matter, or other pollutants inside the printer’s head and internal capacity may undermine printing quality. It is recommended to clean printer at every paper roll change. Periodic cleaning (every 3 months at minimum) is recommended to maintain print quality.

  1. Open the printer cover and remove the paper currently in use.

  2. Clean any residue or contamination from the thermal print head with isopropyl alcohol (60%-70%).

  3. Clean the paper sensor and paper roller with a cotton swab or a dry cloth.

  4. Clean the cutter blade with a damp cloth or with isopropyl alcohol (60%-70%).

  5. Insert the paper roll and close the printer cover.

This image shows the cleaning process for the Oracle SRP-350PlusV.
This image shows a warning symbol. CAUTION!

  • Always power off the printer and allow it to cool before attempting to clean it.

  • Do not to scratch the print head. The printer may be damaged.

  • Do not touch heated area of print head when cleaning. Personal injury may result from static electricity, etc.

Recommended Thermal Paper

  • TF50KS-E (Paper Thickness: 65μm): Nippon Paper Industries Co., Ltd.

  • PD 150R (Paper Thickness: 75μm): New Oji Paper Mfg., Co., Ltd.

  • PD 160R (Paper Thickness: 75μm): New Oji Paper Mfg., Co., Ltd.

  • P350 (Paper Thickness: 62μm): Kansaki Specialty Paper, Inc. (USA)

  • P220AG (Paper Thickness: 65μm): Mitsubishi Paper Mills Limited

  • P220A (Paper Thickness: 65μm): Mitsubishi Paper Mills Limited

  • F5041 (Paper Thickness: 65μm): Mitsubishi HitecPaper Flensburg Gmbh

This image shows a warning symbol. CAUTION!

  • Using non-recommended paper may damage the printer’s thermal print head or degrade printing quality. Oracle is not responsible for the damage caused by non-recommended paper.

  • If you must use other products, we recommend using paper of a similar quality.