Activities Tab

In the Activities tab, you can:

• Specify information only about one contact log.
• Specify information only about one action item.

Note that routing search is not applicable in Argus Insight.

The table below describes all the fields in the Activities tab. The field values you specify are used as the query criteria to retrieve matching cases.

Table 3-18 QUERY BY EXAMPLE Page > Activities Tab -- Contact Log section

Field	Description
Date	Enter the contact log date that the query looks for in cases.
Code	Select the contact log code that the query looks for in cases.
Group	Select the contact log group that the query looks for in cases.
Date Sent	Enter the sent date for the contact.
Description	Enter the contact log description that the query looks for in cases.
User	Select the user responsible for the contact log. The query will look for the user name you select.

Table 3-19 QUERY BY EXAMPLE Page > Activities Tab -- Action Items section

Field	Description
Date Open	Enter the action item opening date that the query looks for in cases.
Code	Select the action type that the query looks for in cases.
Group	Select the responsible group that the query looks for in cases.
Due	Enter the action item due date that the query looks for in cases.
Description	Enter the action item description that the query looks for in cases.
User	Select the user responsible for the action item. The query looks for the specified user name.
Completed	Enter the action item completion date that the query looks for in cases.

Table 3-20 QUERY BY EXAMPLE Page > Activities Tab -- Case Lock/Archive section

Field	Description
Lock Date	Enter the case lock date that the query looks for in cases.
Locked or Closed By	Enter the user who locked or closed the case.
Closure Date	Enter the date when the case was closed.