5 System Configuration
This chapter provides information about configuring the system as described in the following table:
Section | Description |
---|---|
Case Priority |
This screen enables the administrator to configure rules to determine the priority of new cases that are entered into the system. |
Field Validation |
This screen enables the administrator to configure field level validations for the Case Form fields. |
Field Properties |
This screen enables the administrator to configure field properties. |
LAM System Numbering |
This section enables the administrator to specify the case numbering preferences for LAM cases. |
System Management (Common Profile Switches) |
This screen enables the administrator to configure common profile switches. |
Workflow |
This screen enables the administrator to configure Workflow states and rules. |
System Numbering |
This screen enables the administrator to specify the case numbering preferences. |
SMTP Configuration |
This screen enables the administrator to configure SMTP for e-mails. |
Enabled modules |
This screen enables the administrator to segregate modules per enterprise. |
Interchange Mapping |
This screen enables the administrator to access the Interchange Mapping Utility in the Argus Console. |
For more information, see:
- Configuring Case Priority
- Configuring Field Validations
- Configuring LAM System Numbering
- Configuring System Management - Common Profile Switches
- Configuring Workflow
- Configuring System Numbering
- Configuring Field Properties
- Adding User Defined Fields
- Configuring User Defined Fields
- Configuring Local Data Entry
- Enabled Modules
- Interchange Mapping