About Cloud Service Delivery Manager (CSDM)

A Cloud Service Delivery Manager (CSDM) is assigned to your account to serve as your single point of contact for support.

The CSDM team works with you during implementation and after you go live.

CSDM doesn't replace Oracle Support and My Help; instead, your CSDM will route your questions to the proper groups in Oracle, saving you time and effort and getting you the information you need as quickly as possible. Your CSDM will:
  • Conduct regular governance meetings with you to review open issues and escalated support requests, answer questions, provide metrics on support and change requests, and escalate solutions to problems
  • Assist with coordinating upgrade and migration plans, when necessary
  • Provide information on planned maintenance activities
  • Update you on future product planning and enhancements
  • Guide you on using the Oracle Support Cloud portal
  • Route your feedback to the appropriate team to affect change to HSGBU products and processes
  • Provide assistance with user setup and management.