8 Get support for Oracle Argus Cloud Service

Support is provided by your Cloud Service Delivery Manager, the HSGBU Support Cloud, and Oracle's consulting organization or an Oracle partner.

• What Oracle Support services are available to Argus Cloud Service customers?
  Oracle Argus Cloud Service customers have access to two sources of support.
• Work with your CSDM (Cloud Service Delivery Manager)
  The CSDM team is a customer-facing service team that provides a single point of contact to Argus Cloud Service customers after provisioning is complete and the environment is turned over to customers.
• Use the HSGBU Customer Support Portal to access the Oracle Support Cloud
  Cloud customers can access HSGBU Support Cloud through the HSGBU Customer Support Portal.
• You can still use Oracle and third-party consulting services
  Implementation, post-go-live, and upgrade services are available through Oracle Health Sciences Consulting (HSC) and Oracle Partner Network (OPN) consultants.