Use the HSGBU Customer Support Portal to access the Oracle Support Cloud

Cloud customers can access HSGBU Support Cloud through the HSGBU Customer Support Portal.

• Oracle Argus Cloud Service support overview
  The HSGBU Customer Support Portal provides 24x7 access to support.
• About support and change request features
  You can use the HSGBU Customer Support portal to log and manage support and change requests, view tutorials, and access the knowledgebase.
• Register your account
  Once your user account for the HSGBU Support Cloud has been set up, you will receive a welcome email with a link for registering for an Oracle account. This is how you create your user name and password.
• Log in to the HSGBU Customer Support Portal
  You can access the HSGBU Support Cloud via the HSGBU Customer Support Portal.
• About the three types of access to the HSGBU Support Cloud
  HSGBU Support Cloud supports three user roles.
• Field entries common to all request types and products
  Required fields differ based on the type of request, but the fields described here are common for all request types and products.
• Email notifications from the HSGBU Support Cloud
  HSGBU Support Cloud sends notifications to keep you informed about your account, incidents logged, and status of support and change request tickets.