About support and change request features

You can use the HSGBU Customer Support portal to log and manage support and change requests, view tutorials, and access the knowledgebase.

You have access to the following support features:

• Support requests: This includes online service request submission and automated assignment of service requests to Oracle Support engineers, plus the ability to monitor updates on requests on a 24x7 basis.
• Change requests: You can log a change request for business services you manage directly; for example if you want the Oracle hosting team to make any changes.
• Self-service access administration: Through a change request, authorized sponsor users and approved CROs and partners can request access for themselves and others.
• Self-service support request escalation: By your Customer-Delegated Administration (CDA) to the Support Duty Manager.
• Access to Oracle Support's extensive knowledgebase that provides solutions to many issues you might face.