1. Administration Guide
  2. Get support for Oracle Argus Cloud Service
  3. Use the HSGBU Customer Support Portal to access the Oracle Support Cloud
  4. Oracle Argus Cloud Service support overview

Oracle Argus Cloud Service support overview

The HSGBU Customer Support Portal provides 24x7 access to support.

Oracle support for Oracle Cloud Services consists of:
  • Diagnoses of problems or issues with the Oracle Cloud Services.
  • Reasonable commercial efforts to resolve reported and verifiable errors in the Oracle Cloud Services so that those Oracle Cloud Services perform in all material respects as described in the associated Program Documentation.
  • Support during Change Management activities described in the Oracle Cloud Change Management Policy.
  • Assistance with technical service requests 24 hours per day, 7 days a week.

Parent topic: Use the HSGBU Customer Support Portal to access the Oracle Support Cloud