1. Administration Guide
  2. Get support for Oracle Argus Cloud Service
  3. Use the HSGBU Customer Support Portal to access the Oracle Support Cloud
  4. Email notifications from the HSGBU Support Cloud

Email notifications from the HSGBU Support Cloud

HSGBU Support Cloud sends notifications to keep you informed about your account, incidents logged, and status of support and change request tickets.

You might receive the following email notifications from HSGBU Support Cloud:
  • A welcome email when your HSGBU Support Cloud account is created.
  • A verification request after you create your Oracle account.
  • Notification that a new incident has been logged by you or another user who included you in the Additional Contacts field of their request.
  • Updates about the status of your tickets.
  • Notification that a ticket has been closed.
To see details about the notification, log into HSGBU Customer Support Portal.

Note:

If you are a sponsor-level user and require notifications for planned and unplanned outages for given business services, you can log a Support Request asking to be notified.

Parent topic: Use the HSGBU Customer Support Portal to access the Oracle Support Cloud