1. Administration Guide
  2. Get support for Oracle Argus Cloud Service
  3. Work with your CSDM (Cloud Service Delivery Manager)
  4. What happens at your regular CSDM Governance call?

What happens at your regular CSDM Governance call?

You and your CSDM meet regularly for a governance call.

The governance call covers escalated issues and questions. The CSDM includes the people who can solve the issues in the meeting, eliminating the need for you to coordinate issues with the involved specialized Oracle support services. A typical agenda looks like this:
  1. Open issue items, such as escalated tickets, patch information, and performance issues
  2. Dashboard metrics that show the number of resolved support and change requests
  3. Next steps: future and past releases
  4. Argus Cloud Maintenance review.

Parent topic: Work with your CSDM (Cloud Service Delivery Manager)