Preface
This preface contains the following sections:
- Audience
- Documentation accessibility
- Related resources
- Access to Oracle Support
To receive support assistance, determine whether your organization is a cloud or on-premises customer. If you're not sure, use Support Cloud.
Audience
This guide assumes that your organization has the expertise to perform the job functions listed in this section. If your staff lacks these skills, we recommend that you engage Oracle Health Sciences Consulting.
Parent topic: Preface
Oracle Database Administrators
Customizing the database package supplied with Oracle Argus FAR requires a level of knowledge equivalent to having mastered the material in Oracle's DBA Architecture and Administration course. You must be able to read SQL*Plus scripts and edit them. You must be able to run SQL scripts and review logs for Oracle errors.
Parent topic: Audience
System Administrators
Customizing and maintaining an Oracle Argus Safety BI Periodic Reporting requires mastery of the following tools:
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Microsoft Windows Operating System
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Unix or Linux based Operating Systems
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OBIEE and (or) Oracle BI Publisher
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Oracle Web Logic Administration
Parent topic: Audience
Documentation accessibility
For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.
Parent topic: Preface
Related resources
All documentation and other supporting materials are available on the Oracle Help Center.
Parent topic: Preface
Access to Oracle Support
To receive support assistance, determine whether your organization is a cloud or on-premises customer. If you're not sure, use Support Cloud.
Cloud customers receive support assistance through Support Cloud
Oracle customers that have purchased support have access to electronic support through Support Cloud.
Contact our Oracle Customer Support Services team by logging requests in one of the following locations:
- English interface of Oracle Health Sciences Customer Support Portal (https://hsgbu.custhelp.com/)
- Japanese interface of Oracle Health Sciences Customer Support Portal (https://hsgbu-jp.custhelp.com/)
You can also call our 24x7 help desk. For information, visit http://www.oracle.com/us/support/contact/health-sciences-cloud-support/index.html or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.
On-premises customers receive support assistance through My Oracle Support
Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.
Parent topic: Preface