User Configuration - Roles

User Role	Description
Enterprise User	This privilege allows administrators to configure a workflow manager user as an Enterprise user. If Enterprise role is assigned, the user can view cases of any site outside its site.
ESM Admin	This privilege allows the user to access the Interchange Mapping utility in the Argus Console.
Copy Configuration	This privilege lets you copy all the configuration data from the enterprise where they have this role to any new enterprise that they create through the Global Enterprise Management portlet. The factory data Administrator user has this role enabled by default.
Global Admin	This privilege lets the administrator allow users to be designated as Global Users for selected enterprises and not necessarily all enterprises. The user associated with Global Admin role can perform the following: In a multi-tenant setup, access multiple enterprises through Global Home Page. Change the system maintenance mode to System Live after the maintenance process is complete. Manage EDQM term loading.
AC Library Admin	This privilege lets the administrator allow users to perform specific operation on ACs such as re-assigning the ownership, grant access to various user groups using Permission, Modification, and Deletion.
Workflow Manager	This privilege allows the users to perform specific workflow operations such as routing cases to any workflow state, routing cases to user, viewing all open cases and all action items present in the system, changing the priority of a case and changing the assignee of an action item or a case.