In the Reporter Information section, click Select.
In the Reporter Lookup dialog box, enter the search
criteria, and click Search.
All filter criteria you have entered on the Reporter Look Up dialog box are saved as
user preferences while it populates the reporter information on the
General tab.
If you have reporter information in the case, the
information appears in the Reporter
Lookup dialog box and search is performed.
After performing the search the search criteria is
retained as user preferences. The next time you perform a
search, these preferences appear.
When you log out, the user preferences are retained
and are available the next time you log in.
To clear all the values in the filter elements,
click Clear.
Tip:
You can choose
to search either by Search Cases or by Search List Maintenance.
From the search results, select the reporter information, and click
Select.
The selected, pre-defined information is added to the fields.