Formally close a case

1. Hover over the Case Actions menu, and click Open.
2. On the Case Search Criteria page, select the options to use as criteria for your search and click Search.
3. From the search results list, click a Case ID link.
4. From the Case Form, select the Activities tab.
5. From the Case Lock/Close section, click Close.
6. Enter your password in the Case Closure dialog box.
7. Click OK.

Note:

Formally closing a case isn't the same as closing the Case Form for the case and returning to the previous page.

To modify the details of a formally closed case, you must first re-open it by providing your password.

You don't need to unlock a locked close case before you close it.