Formally close a case
- Hover over the Case Actions menu, and click Open.
- On the Case Search Criteria page, select the options to use as criteria for your search and click Search.
- From the search results list, click a Case ID link.
- From the Case Form, select the Activities tab.
- From the Case Lock/Close section, click Close.
- Enter your password in the Case Closure dialog box.
- Click OK.
Note:
Formally closing a case isn't the same as closing the Case Form for the case and returning to the previous page.
To modify the details of a formally closed case, you must first re-open it by providing your password.
You don't need to unlock a locked close case before you close it.
Parent topic: Process cases