View the audit log for a case

1. Hover over the Utilities menu, and select Logs.
2. Select View Audit Log.
3. Enter or select search criteria for the log in the Search Conditions section and then click Search.
4. Click the Action item icon () for a case.
5. In the Audit Log Details dialog box, to view details for revisions made on the case on specific date, select the date entry at the bottom of the dialog.

   Alternately, check the checkbox next to the Revisions Date column to view a listing of revisions made on the case through all the dates.

Note:

Audit log is done for case data only that can be viewed from Case Revisions > View Audit log > Category > Cases. Audit log of reports is not covered in case revisions or case audit log data.