View revisions for a case

1. Hover over the Case Actions menu, and click Open.
2. On the Case Open page, enter the search criteria for a case and click Search.
3. From the search results list, right-click a Case ID link and select Case Details.

   Alternately, open the case and select Case Revisions from the Case Actions menu.

4. From the Case Details dialog box, click the plus sign (+) next to Revisions.
5. Click the Revision History text to view all the revisions for the case in the Audit Log Details dialog box.
6. Click an entry under Revision History.

   Tip:

   For descriptions of the icons associated with the revisions, see What are the lock states for a case?

7. From the Audit Log Details dialog box, to view details for a specific revision in read-only mode, select the revision from the revisions list.

Tip:

You can also view revisions for a case by selecting Case Revisions from the Case Actions menu.