What other case details can I retrieve from the Routing Comments log?
In addition to user justifications for case routing, the Routing Comments log also includes details of any lock or unlock action that a user did on the case, even if that user was a system user such as the AG Service.
Note that the log displays only one entry if a global/local lock or a global/local unlock is applied at the same time to the case.
Parent topic: FAQs