FAQs
- What is a case owner?
- Can I reassign a case to another owner?
- When does a case become open?
- How do I create a query-type action item for a case?
- What happens to a query-type action item after its due date has passed?
- How can I view a summary of all the open cases?
- How can I view a summary of cases with open action items?
- When can I formally close a case?
- What happens to a study if I unblind the cases that are associated with it?
- How can I track which case revision contains significant follow-up information for the case?
- How can I interpret the differences between two narratives for a case?
- What other case details can I retrieve from the Routing Comments log?
- Can I view the original case from a copied case?
- What are the lock states for a case?
- Can I apply a local lock on a case that already has a local lock for another country?
- If I am an Oracle Argus Safety Japan user, can I enter local data, copy or modify a case that has a global lock?
- If I am an Oracle Argus Safety Japan user, can I apply both a local and a global lock on a Local PRPT case that I entered?
- Can I change the outcome of a case as part of my medical review for the case?
- Can I change the causality for a case during my medical review?
- What do the case assessment values stand for?
- Who is the MDR contact person?
- How does Oracle Argus Safety set the Receipt Date for a case?
- How does Oracle Argus Safety set the Aware Date for a case?
- How does Oracle Argus Safety set the Date Received value for a case?
- Which actions can I perform on a saved letter?
- Can I edit or remove a letter after it was sent for a case?
- If I change the Date Sent value for a letter, must I also change the Due Date for the action item associated with the letter?
- Where can I view action items for letters?
- Why do only some action items for a case appear as Sent in Letter?
- Can I auto-generate a letter for a case?
- Which actions can I do on an auto-generated letter?
- What does the coding status icon indicate for a case?
- Why does a border appear for a coding action item for a case?
- Why is there a green dot in the Notes area of a case summary?
- Why do only some user names appear in bold in the Case Workload?
- Why does the (SUSAR case icon) icon appear as the lock state icon for a case?
- Why do some letter icons from the Contact Log have an exclamation mark?
- Why does an asterisk (*) symbol appear next to the username for some users in the Case Routing dialog?
Parent topic: Process case data