Reissuing a query
Use this procedure to reissue a query that received an unsatisfactory answer from a source application user. You can reissue a query multiple times, but only one query at a time.
- Select Queries.
The Queries page appears.
- Select a query with Answered status.
- Click the Reissue Query button.
The Reissue Query dialog box appears. For a description of the fields on this page, see Reissue Query dialog box.
- Select a reason from the Reason drop-down list or click Other and specify the reason for creating the query in the Other text box.
- To copy the reason from the Reason drop-down list, click the Copy () icon.
- To add the reason to the standard list that appears in the Reason drop-down list, if you have the Manage Standard Reasons right, click Add as standard reason.
- Click OK.
The status of the query changes to Open or Candidate.