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Adding a standard reason for a query action

  1. Select Admin > System > Query Standard Reasons.

    The Query Standard Reason List page appears. For a description of the fields on this page, see Query Standard Reason List page.

  2. To view the existing standard reasons for a specific query action, select the action type in the Action Type drop-down list.
  3. To indicate which reason appears first in the Reason drop-down list, select Set as Default Reason.
  4. Click the Add button.

    The Add [Action Type] Standard Reason page appears.

  5. In the Standard Reason text box, enter the text for the reason.
  6. Click Save.
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