Closing a query

If the auto close functionality is enabled, a query is closed when the verbatim is successfully coded and approved. For more information about the auto close feature, see Setting system configuration options for auto queries.

You can manually close a query in the Central Coding application if it is in Answered state and the verbatim can be coded. Users with Force Query right can close a query in any state.

Select Queries.
The Queries page appears.
Select a query.
Click the Close Query button.
The Close Query dialog box appears. For a description of the fields on this page, see Close Query dialog box.
Select a reason from the Reason drop-down list or click Other and specify the reason in the Other text box.
- To copy the reason from the Reason drop-down list, click the Copy () icon.
- To add the reason to the standard list that appears in the Reason drop-down list, if you have the Manage Standard Reasons right, click Add as standard reason.
Click OK.