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Environment configuration
A failure to process synchronizations correctly could be caused by incorrect configuration in your CIS environment. Check the following information:
- See the Release Notes for your release of the CIS software for:
- Oracle version numbers including patch sets.
- Operating system version number and service pack.
- Version numbers of other required software.
- See the Product Compatibility Matrix which identifies CIS compatibility with other Oracle products: CIS, Clintrial, InForm Adapter, and InForm version numbers, including service pack levels.
- Make sure that you have adjusted your MS DTC log settings and MTS time-out. For more information, see Monitoring MS DTC logs.
