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Suggested troubleshooting procedure

To identify the source of a synchronization problem:

  1. Check the status of the synchronization connection using the CIS Administration tool.
  2. Examine the content of error messages. For more information, see CIS Error Messages.
  3. Examine the following log files:
    • CAConfig.log.
    • CISAdapterService.log.
    • CISLibraryAdapterService.log.
    • CTAdapterService.log.
    • InFormAdapterService.log.
    • InFormAdapter.AdapterAdmin.WebService.log.
    • InFormAdapter.AdapterService.WebService.log.
    • InFormAdapter.ServerAdapter.WebService.log.
    • InFormAdapter.TransactionAdapter.WebService.log.
  4. Check the Windows Event Viewer on the Clintrial, CIS, and InForm machines. A synchronization error includes the text of any CIS error messages or messages passed through from Oracle or .NET, along with the XML text of the transaction causing the error. For easier legibility, copy and paste the error and transaction text into a text editor such as Notepad.
  5. Analyze the problem. For a description of error messages originating from the CIS software, see CIS Error Messages. Several common Oracle and .NET error messages are included in the appendix.
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