7 Get access to the Known Issues List

To protect the integrity and safety of our product and the improvements we make, we moved the list of known issues to the My Oracle Support (MOS) platform.

From now on, every newly introduced known issue, as well as the list of historical known issues introduced in both Oracle Clinical One Platform and Oracle Clinical One Digital Gateway will be available only in MOS.

Get an account in MOS

To get access to the Oracle Clinical One Platform knowledge base, you need two things: an account in MOS and your organization's customer support identifier (CSI). Whether you have those two things or not, the steps to get access in MOS are identical to those that you would follow to get access to the Product Verification Pack (PVP).

To make sure you get the right access in MOS, follow these two steps in the order listed below:

1. Step 1. Get an account for My Oracle Support (MOS)
2. Step 2. Associate your MOS account with your organization's customer support identifier (CSI)

Navigate in MOS

In MOS, you can either search for "Clinical One" or the Document 2716378.1. This article contains the Known Issues List attached in a PDF format.

Figure 7-1 How a user sees search results for "Clinical One" in MOS

Having trouble accessing known issues in MOS?

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