More troubleshooting help

If you run into issues while verifying a study, working in a live study, randomizing subjects, dispensing kits, reconciling kits, or running reports, these troubleshooting tasks can help.

• I have problems trying to verify a study
• Users have problems working in a live study
• A site user randomized a subject in error
• A site user dispensed a kit in error
• A site user can't see the Returned Units and Missing Units fields
• Chinese characters don't display correctly when I open a CSV report in Microsoft Excel