Email templates
You can customize the email messages that participants and caregivers receive, including invitations, reminders, and requests for daily updates.
If you don't provide custom messages, the system sends the default English and Spanish messages.
The system sends the caregiver email templates in the following table only when a caregiver is responsible for completing daily updates on behalf of a participant.
Note:
You cannot customize the text messages that are sent to participants.Email template | Description | When the message is sent |
---|---|---|
Caregiver Account Created |
Invites a caregiver to make a participant active in Oracle COVID-19 Patient Monitoring System. This email is the invitation email for a new participant who has a caregiver. |
The person who uploads the caregiver's details decides: either after adding the participant the caregiver is responsible for, or during the overnight or morning hours for the US Eastern time zone. |
Caregiver Daily |
Asks a caregiver to complete a daily update for a participant. |
Daily and automatically to all active caregivers. |
Caregiver On Demand |
Asks a caregiver to complete an on-demand survey for a participant. |
When a coordinator sends an invitation for completing an on-demand survey. |
Caregiver Reminder Daily |
Asks a caregiver to complete a daily update for a participant. |
When someone such as a coordinator or help desk agent at the organization clicks the Send Reminder Mail link for a participant. |
Caregiver Reminder Test Results |
Reminds the caregiver that a test result is available for a participant. |
On demand, when a user determines that a reminder about test results should be sent. |
Caregiver Supplemental |
Asks a caregiver to complete a supplemental survey for a participant. |
Automatically after a supplemental survey is available. |
Caregiver Test Results |
Informs the caregiver that a new test result is available for a participant. |
When a new test result is added for a participant for whom the person is a caregiver. Only one message is sent, and the message is sent during the overnight or morning hours for the US Eastern time zone. |
Participant Account Created |
Invites a participant to become active in Oracle COVID-19 Patient Monitoring System. This email is the invitation email for new participants. |
The person who uploads the participant's details decides: either immediately after adding the participant, or during the overnight or morning hours for the US Eastern time zone. |
Participant Daily |
Asks a participant to complete their daily update. |
Daily and automatically to all active participants. |
Participant On Demand |
Asks a participant to complete an on-demand survey. |
When a coordinator sends an invitation for completing an on-demand survey. |
Participant Reminder Daily |
Asks a participant to complete their daily update. |
When a user, such as a coordinator or help desk agent at the organization, clicks the Send Reminder Mail link for a participant. |
Participant Reminder Test Results |
Reminds the participant that a test result is available. |
On demand, when a user determines that a reminder about test results should be sent. |
Participant Supplemental |
Asks a participant to complete a supplemental survey. |
Automatically after a supplemental survey is available. |
Participant Test Results |
Informs the participant that a new test result is available. |
When a new test result is added for a participant. Only one message is sent, and the message is sent during the overnight or morning hours for the US Eastern time zone. |
Parent topic: Create the emails that participants receive