About action states

To create a structured workflow for completing actions, each topic workflow configuration defines the workflow states that can be assigned to an action. For each workflow state, the next possible state or states that can be assigned are also defined. For example, you can set up a topic workflow configuration so that an action passes through the workflow states Initial, Assigned, and Closed.

Once you have defined action states and the fields that store action information, you define the level of access that users have to each field when an action is in each of the states. You specify whether each field is visible, editable, or required when the action is in each state.

Note:

Each topic workflow configuration also defines a separate set of workflow states that can be assigned to a topic as a whole. See Topic states for more information.