Manage Email Notification Rules page

On the Manage Email Notification Rules page, you can add, modify, and delete email notification rules.

General activities

The following links appear at the top of the page and affect the entire page:

The Notification Reason filter appears at the top of the page and affects the email notification rules table.

Row-specific activities

The following menu options are available from the Row Action menu (Row Action menu icon), and affect an individual row in the table:

Field descriptions—Manage Email Notification Rules page

Field Description

ID

Email notification rule identifier.

Rule Name

Email notification rule name.

Notification Reason

The following activities initiate an automated email:

  • Topic Added—A new topic is created.
  • Topic Deleted—A topic is deleted.
  • Topic Modified—A topic is modified.
  • Topic Field Modified—A topic field is modified.
  • Topic State Changed—The workflow state of a topic changes.
  • Topic Assignment Changed—A topic assignment changes.
  • Topic Assignment Changed (to User)—New rule, only triggered when the new assignee is a user.
  • Topic Assignment Changed (to Work Team)— New rule, only triggered when the new assignee is a work team.
  • Action Added—An action is added to a topic.
  • Action Deleted—An action is deleted.
  • Action Modified—An action is modified.
  • Action Field Modified—An action field is modified.
  • Action State Changed—The workflow state of an action changes.
  • Action Assignment Changed—An action assignment changes.
  • Action Assignment Changed (to User)—New rule, only triggered when the new assignee is a user.
  • Action Assignment Changed (to Work Team)—New rule, only triggered when the new assignee is a work team.
  • Email Reminder—Daily, at a time specified in Site Options.

Multiple rules can be defined for each email notification reason.

Message Subject

Email subject line.

Message Text

Email text.

Send To

Message recipients:

  • Visible to Work Team Members—All members of the work team, or teams that can view the topic.
  • New Assignee—User or work team currently assigned to the topic or action. If the New Assignee is a work team, notifications will be sent only to work team members who can view the topic.
  • Previous Assignee —User or work team previously assigned to the topic. If the Previous Assignee is a work team, notifications will be sent only to work team members who can currently view the topic.
  • Individual users—Enabled users in login group, regardless of topic visibility.

Note:

Users must have an email address associated with their username to receive emails.