About managing the display order for fields and field values

You can reorder standard and custom fields in addition to reordering lists of field values.

Tip:

Select one or more fields in the Category or View list:
  • Click
    Up arrow

    to move the defined value up in the list.
  • Click
    Down arrow

    to move the defined value down in the list.

Standard fields appear in the following order:

  1. Topic fields
  2. Action fields
  3. Attachment fields

The custom fields appear after the standard fields in the order you added them. You can modify the default sequence:

Note:

A field can only have one display order, even if it appears in more than one context. You can prevent a field from appearing when the topic or action is in a given state by assigning a field access level of hidden to the field for that state. This also applies to attachments of different types.