Create an Oracle Support account

You must create an account through Oracle Support to access My Oracle Support for hardware, on-premise applications (such as Healthcare Master Person Index), and managed cloud support. For Oracle cloud infrastructure and cloud application support, you create an account for cloud product support (not My Oracle Support).

To create an account for support:

1. Open a web browser to: https://support.oracle.com. This opens the Welcome to Oracle Support page.
2. In Email, enter your email address and select Next.
3. Do one of the following:
   • For a My Oracle Support account (Oracle hardware, software, and managed cloud), select Create a My Oracle Support Account to open the Create Your Oracle Account page.

   • For a My Oracle Cloud account (not My Oracle Support), select Create an Oracle account to open the Create Your Oracle Account page.

   Note:

   If you need Oracle Cloud infrastructure and cloud application support (not My Oracle Support) and you already have an Oracle account, select Sign in with your commercial cloud account, select the account you want to use (if more than one), and sign in. For support through other portals (for example, Cerner, Netsuite, Preconstruction), select the appropriate category from the Others drop-down menu to find details on ways to contact Support through phone, eService, or community channels.
4. Enter the field information listed. For example, you need to enter your Email Address and Password. You must enter your password twice to confirm it. Complete the remaining fields (Country, Name, Job Title, Work Phone, Company name, and Address details).
5. Select Create Account. Oracle sends you an email to verify your identity.
6. Open the mailbox of the account you entered when you created your account. Then open the message from Oracle and select Verify Email Address.
7. Follow the prompts to sign in to the Oracle Support portal you selected when you created your account.