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The answer to a query is unacceptable

If a response to a query does not resolve the issue that the query points out, you can reissue the query as follows:

  1. Navigate to the Query page for the item you are reviewing, as described in Closing a query.
  2. From the Action drop-down list, select Reissue Query in Open State.
  3. From the Reason drop-down list, select a reason for reopening the query, or select Other and type a reason.
  4. Click Submit.
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