Why am I getting an error message when I try to sign in to HS Learn?

Are you using the correct URL?

Make sure you are using the following URL to access HS Learn: https://oracle.learn.taleo.net/healthsciences

Note: Wait until HS Learn loads completely before adding a bookmark.

Are you signing in with the correct account?

You need an Oracle Account to access the training in HS Learn. If you don't have one, see How do I create an Oracle Account for signing in to HS Learn?.

This Oracle Account is a separate account required to access HS Learn; it does not use the same credentials you use to log in to your study.

Was your Oracle Account created with the correct email address?

Your Oracle Account must be created with the email address where you received your HS Learn Course Assignment email.

Is your email address longer than 50 characters?

While you can create an Oracle Account with an email address that is longer than 50 characters, HS Learn has a 50-character limit. If your email address exceeds this limit, you won’t be able to log in to HS Learn.

Send a request to your study administrator to be re-assigned to the training with an email address that does not exceed the 50-character limit.

Have you been assigned to training?

If you have an Oracle Account, but you haven't been assigned any training, you won't be able to sign in.