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How do I reset a forgotten or expired password?

For a non single sign-on (SSO) study:

  1. Click Forgot Your Password on the Login page.
  2. In the Reset Password page, enter your user name, click Reset Password, and then click Return to Login page.

    An email with instructions for resetting your password is sent to the email address that is associated with your InForm user account. It contains a link that you use to reset your password.

  3. In the email, click the link to reset your password.

    The link is valid for 24 hours.

  4. In the Reset Password page, enter and confirm your new password, and click Submit.
  5. Click Return to Login page.
  6. Use your new password to log in to InForm.

For an SSO study:

  1. Click Forgot Password on the Login page.
  2. Enter your SSO account user name, and click Next.
  3. Answer the challenge questions you selected when you set up your SSO account, and click Next.
  4. Enter your new password, and click Save.
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