Accept Denial Appeal Packets

If you are satisfied with the contents of an appeal packet, you can accept and download the packet for use in appeals.

To accept denial appeal packets:

1. In the Denial Management module, search for and select the denial. See Review and Edit Denial Appeal Packets.
2. In the Actions section, select Accept and Download Appeal Packet.
3. Select Accept and Download again to confirm that no further changes are needed.
   The appeal packet is downloaded as a .ZIP file to your device.

In the Denials Management module, the item is moved to the Completed list. In Cerner Patient Accounting, the denial work item is resolved in the Appeal Packet Pending Review queue. The denial is then moved to the Appeal Submitted queue. In the Timeline view for the claim, a comment is displayed with the contents of the newly created appeal packet.

After you have either won or lost the appeal, you can update the status of the denial in the Denials Management module. See Update the Status of Denials.