Cancel an appointment

If patients cannot make their appointments, they can cancel it themselves using the message they received when they booked the appointments. Or, a check-in agent or administrator can cancel the appointments for them.

To cancel an appointment:

1. Select the Schedule tab from the banner.
2. In the Today’s Appointments section, location the name of the person with the appointment you need to cancel. To the right of their name, select Check In.
3. Scroll to the bottom of the page and select Cancel Appointment.
4. Review the details on the page and choose a reason for cancellation.
5. Select Cancel Appointment to cancel the appointment.