5 Manage appointments

Administrators and check-in agents can view all appointments, create a walk-in appointment, and cancel an appointment. All Oracle Health Immunization Management users can edit patient details.

• Patient information
  When patients register with Oracle Health Immunization Management themselves or through a walk-in appointment, they provide basic personal information such as their name, residential address, and email address. They may also provide details on language, gender at birth, and race. In addition, you can choose to collect their demographic information for public health reasons.
• View the schedule of appointments
  Administrators, check-in agents, and healthcare workers can review the schedule of appointments for the same day or in the future.
• Check in a patient
  When a patient arrives for an appointment, a check-in agent (or healthcare worker) verifies that person's identity by asking to see the appointment confirmation message. Patients can show the confirmation message in their email application from their smartphones or with a printed copy of the appointment details.
• Edit patient details at check-in
  When a patient arrives for an appointment, check-in agents, healthcare workers, or Help Desk agents may need to edit some of the patient details. For example, you may need to update an email address or correct the spelling of a patient name before that person officially checks in.
• Create a walk-in appointment
  If an individual arrives for a walk-in appointment, an administrator or check-in agent can register the patient and get that person an appointment for that day (if available).
• Cancel an appointment
  If patients cannot make their appointments, they can cancel it themselves using the message they received when they booked the appointments. Or, a check-in agent or administrator can cancel the appointments for them.