Cancel an Appointment

The Cancel functionality allows a patient portal user to cancel an appointment they no longer are able to make or that they no longer want to have.

Note:

If you are currently within 48 hours of the appointment time, you might be unable to reschedule an appointment. Select Call to Reschedule or Cancel from the More Actions menu to call the office to reschedule or cancel the appointment.

To cancel an appointment:

1. From the Appointments dashboard on the Upcoming Appointments tab, select Cancel Appointment on an applicable appointment card.
2. Select the Cancel Reason drop-down list and select an option.
3. Select Cancel Appointment. The drawer closes and the Appointments dashboard updates. The appointment is moved to the Previous tab and displays a red badge labeled Canceled.