Reschedule an Appointment

You can directly reschedule an upcoming scheduled (but not yet completed) appointment.

Note:

If you are currently within 48 hours of the appointment time, you might be unable to reschedule an appointment. Select the Call to Reschedule or Cancel option from the the More Actions More Actions menu to call the office to reschedule or cancel the appointment.

To reschedule your appointment:

1. From the Appointments dashboard, select the Upcoming tab (if not already selected). Alternatively, find the appointment card on the Home dashboard.
2. Select Reschedule on the appointment card you want to reschedule. You are redirected to a page that has options for date and time for the specific provider and appointment type. If the appointment is no longer reschedulable online, a message may be displayed that provides instructions for calling the care team's office phone number.
3. Optionally, select the date box to change to a certain date and select an available time. You are redirected to a page that says Review appointment details.
4. In the Reschedule Reason box, enter the reason you are rescheduling the appointment.
5. Optionally, select Add to Favorites to add this appointment type to your list of favorites.
6. Select Schedule New Appointment to schedule the appointment. An appointment confirmation page is displayed with the details of the appointment.
7. Optionally select Add to Calendar from the More Actions menu to download the appointment as a file that you can open and save to your calendar. (See your calendar tool's Help for additional steps.)
8. Optionally, return to the Appointments dashboard to see the newly scheduled appointment displayed as a card on the Upcoming Appointments tab.